At pisoking, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use and protect it, and what rights you have as a registered player in the Philippines. Please read this page carefully so you understand how your data is handled every time you log in, make a deposit, or contact our support team.
When you register for an account on pisoking, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login timestamps, device type, IP address, and the games or betting markets you interact with on our platform. Payment information — including your GCash or Maya mobile wallet details and transaction records — is collected when you make deposits or request withdrawals, though we do not store full payment credentials on our servers. If you contact our support team by email or through the help centre, the content of your messages and any supporting information you provide may also be retained as part of your account record. We may collect limited technical data from your browser or mobile device, such as operating system version and screen resolution, solely to optimise the pisoking experience across the wide range of devices used by Filipino players.
Your personal data is used primarily to create and manage your pisoking account, process deposits and withdrawals in Philippine pesos, verify your identity where required under applicable regulations, and deliver the gaming and betting services you have signed up for. We use account activity data to detect suspicious or fraudulent behaviour, protect the integrity of our platform, and ensure that bonuses and promotions are used fairly by all registered members. Aggregate and anonymised usage data may be used to analyse platform performance, identify popular game categories, and improve the overall mobile experience for players across the Philippines. Where you have opted in to receive marketing communications, we may use your email address or mobile number to send you information about new game releases, promotions, or relevant platform updates — you may opt out of these communications at any time through your account settings. We do not use your data to make any automated decisions that would have a significant legal or financial effect on you without first giving you an opportunity to review and contest such a decision.
pisoking does not sell, rent, or trade your personal information to any third party for their own commercial purposes, under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but these parties are contractually bound to use your data solely for the purpose of providing services to pisoking and are prohibited from using it for any other reason. In cases where we are required by Philippine law, court order, or a lawful directive from a regulatory authority to disclose personal data, we will comply with that requirement and, where permitted, notify you as soon as reasonably practicable. If pisoking were ever to undergo a change of ownership or corporate restructuring, your personal data may be transferred to a successor entity, provided that the successor commits to handling your data under terms at least as protective as those set out in this Privacy Policy. All third-party partners we engage with are required to maintain security standards consistent with the requirements of the Philippine Data Privacy Act of 2012 and its implementing rules.
We retain your personal data for as long as your pisoking account remains active and for a reasonable period after account closure in order to comply with our legal and regulatory obligations, resolve any outstanding disputes, and enforce our Terms and Conditions. Transaction records, including deposit and withdrawal histories, are typically retained for a minimum of five years following the date of each transaction in accordance with applicable Philippine financial recordkeeping requirements. If you request deletion of your account and there are no outstanding legal holds, investigations, or unresolved financial transactions, we will process your deletion request and remove or anonymise your personal identifiable information within a reasonable timeframe. Certain anonymised or aggregated data — from which no individual can be identified — may be retained indefinitely for analytical and operational improvement purposes, and such data does not constitute personal data for the purposes of this Privacy Policy. You may contact our support team at any time to request confirmation of what data we currently hold about you and the basis on which it is being retained.
As a registered player on pisoking and a data subject under the Philippine Data Privacy Act of 2012, you have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete data, and — subject to applicable legal retention obligations — request the deletion of your personal data from our systems. You also have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you previously provided, without this affecting the lawfulness of processing carried out before your withdrawal. If you believe that pisoking has handled your personal data in a manner inconsistent with this Privacy Policy or in violation of applicable Philippine law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, providing sufficient information to verify your identity before your request is processed. We aim to respond to all legitimate data rights requests within 30 calendar days of receipt, and will keep you informed if a longer processing period is required due to the complexity of your request.
pisoking reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or the legal and regulatory environment in the Philippines. When material changes are made, we will notify registered players via the email address associated with their account and will publish the updated policy on this page with a revised effective date at the top. Your continued use of the pisoking platform after the publication of any updated Privacy Policy constitutes your acceptance of the changes described therein. If you do not agree with any amendment, you should stop using the platform and contact our support team to request the closure of your account and the appropriate handling of your remaining data. We encourage you to review this page periodically so that you remain informed about how pisoking protects your personal information and upholds your rights as a Filipino player.
We are committed to keeping your personal information secure and using it only to give you the best possible gaming experience in the Philippines. If you have questions about this Privacy Policy or your data rights, our support team is ready to help — or visit our FAQ page for quick answers.